Home Customer Care and Your Feedback
Step 1:
At HSS, we like to delight our customers and work hard to do so. However, if you don’t feel that your hire experience was everything it should have been, we’d like to know so that we can do something about it. The manager will be happy to discuss your concers in any of our branches or you can contact our Customer Care Team.
Complete our online form to send an email to our Customer Care Team.
We aim to respond to your email within 2 hours of reciept.
Phone
Call our Customer Care Team on 03457 231141 any time between
7.00am - 5.45pm, Mon-Fri.
Fax
Fax us on 0161 749 4401
We aim to respond to your fax within 2 hours of receipt.
Post
Write to us: Customer Care, HSS Hire, Circle House, Lostock Road, Davyhulme, Manchester, M41 0HS
We aim to respond to your letter within 5 working days of receipt.
When you call us, we will do our best to fix the problem whilst you are on the phone. If that isn’t possible, we’ll let you know what we are going to do to resolve it and keep you informed of our progress.
Step 2:
If at any time you are not satisifed with how your complaint has been dealt with, please tell our Customer Care Director by writing to the following address or clicking here to email.
Customer Care Director, HSS Hire, Circle House, Lostock Road, Davyhulme, Manchester, M41 0HS
Step 3:
If you’d like to tell us how well we’ve done, you can follow on of the routes above or, in exceptional circumstances, you can nominate a Hero of Hire by clicking here.