Cookie Policy

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us provide a better user experience, understand how our website is used, and support marketing activities.

Cookies do not typically contain personally identifiable information, but may be linked to personal data where required for functionality or analytics.

What type of cookies do HSS use?

e use the following categories of cookies:

Strictly Necessary Cookies
These cookies are essential for the operation of our website. They enable core functionality such as security, page navigation, booking functionality, and access to secure areas.

Analytics & Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous data such as page views, traffic sources, and user behaviour.

Functionality Cookies
These allow the website to remember choices you make (such as preferences or previously entered information) to provide enhanced, personalised features.

Marketing & Targeting Cookies
These cookies track your browsing activity to deliver relevant advertising and measure the effectiveness of our marketing campaigns.

Third Party Cookies

We use the following third-party tools and plugins, which may set cookies or process data:

Google Analytics (GA4)
Used to analyse website traffic and user behaviour. Data collected may include IP address, device information, and browsing activity.

Google Tag Manager
Used to manage tracking scripts and analytics tools on our website.

Facebook (Meta Pixel)
Used to track conversions, optimise ads, and deliver targeted advertising on Facebook and Instagram.

Lead Forensics
Used to identify business visitors to our website based on IP address data. This does not typically identify individual users but may identify companies visiting the site.

WordPress Plugins & Functionality Tools

Our website is built on WordPress and uses the following plugins which may process data or use cookies:

WooCommerce – Handles online purchases, shopping cart functionality, and transactions
Booking Calendar – Enables users to make bookings and appointments
Elementor & Elementor Pro – Website design and page building (may store session data)
FiboSearch (AJAX Search) – Enhances product search functionality
Advanced Custom Fields PRO – Manages custom website content (no direct tracking)
ShopLentor – WooCommerce enhancements
3D FlipBook – Displays interactive digital brochures
Wordfence Security – Provides website security and may log IP addresses for protection
WP Rocket – Performance optimisation and caching
Redirection – Tracks broken links and redirects
Simple History – Logs administrative actions
ManageWP Worker – Website maintenance and backups
Post SMTP / Mailgun – Email delivery services
WPS Hide Login – Security plugin for login protection
Yoast SEO – SEO optimisation (no personal tracking cookies)
White Label CMS / Duplicate Page / Ele Custom Skin – Admin/design tools (no user tracking)

These plugins are necessary for delivering website functionality, security, performance, and user experience.

How do I manage and control cookies?

You can control or disable cookies through your browser settings. Please note:

Disabling essential cookies may affect website functionality
You can withdraw or update your cookie preferences at any time via our cookie banner

Legal Basis for Processing

We rely on:

Consent – for analytics and marketing cookies
Legitimate interest – for essential functionality and security

Updates to This Policy

We may update this Cookies & Tracking section from time to time to reflect changes in technology, legal requirements, or our services.

Contact

If you have any questions about this policy or how your data is used, please contact us via our website.

February 2026